Help desk services may sound like another name for customer service workers, but that is not the case. While help desks typically refer to employees who handle trouble shooting issues, the term has a different connotation to industry insiders. Local help desk services are companies who assist other businesses with outsourcing their technology support staffs. Basically, businesses subcontract their customer care attending needs to help desk services companies. This saves them lots of money over time because it is very expensive to hire an in-house staff of local technology experts. Help desk services allow companies to take advantage of cheap labor pools in foreign countries. You may be apprehensive about outsourcing instead of hiring local residents, but you should not be as this is a common practice in the business world today. There are software programs available to assist customer service representatives, but using these means that you will still have to go through the hiring process and pay higher wages. Working with a help desk services company is much easier on you and your wallet!